Delivery Acceptance Policy

At Crocs, we are committed to ensuring the safety and integrity of every package. To safeguard your purchases, please adhere to the following guidelines when accepting deliveries:

1. Inspect the Packaging: Upon receiving your delivery, carefully inspect the packaging and seal on the package. It should be intact and untampered.
2. Do Not Accept If Seal is Broken or Tampered:
   • If the seal or packaging appears broken, damaged, or tampered with, please do not accept the parcel.
   • Ask the courier partner to note the reason for refusal and contact [Customer Service Email: support-in@crocs.in or dial on Toll-Free Customer Service Number: 000-800-919-1686 (Use "000" while dialing) within 48 hours of delivery attempt.
3. Next Steps After Refusal: Once the parcel is refused, Crocs will investigate the matter and arrange for a refund in such instances.
4. Importance of Refusal: Accepting a package with a broken or tampered seal may result in the forfeiture of any right to a refund.